Refund and Returns Policy

Terms & Conditions for purchases of goods on website

Terms & Conditions for RETREATS Abroad

Overview of general shop Terms & Conditions (does not apply to retreats and in person courses)

 

Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

E-courses cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail us directly requesting instructions to our emailadres: [email protected]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

 

Terms & Conditions for foreign retreats organised by The Farming Chefs

 

Deposits & Cancellations

 

Deposits – all bookings require a non-refundable deposit of €350 per person

 

Retreat Guaranteed – 50% is due once the retreat is guaranteed.  You will be notified immediately this happens and will be sent an email with a link to pay the amount within 48 hours.

If you book an already guaranteed retreat this will be sent to you immediately after the booking has been made.

 

Final Balance – the remaining balance is due eight weeks before the date of arrival.  If booking within the eight week period the full balance is due at the time of booking.

 

Insurance – You are required to take out appropriate travel insurance which includes cancellation protection and any circumstances which may cause you to change your arrangements.  It is the responsibility of each guest to arrange this.

All payments are strictly non-refundable.

 

Cancellation by You

 

All bookings are non-refundable or transferrable, whatever the reason, once the payments have been made.  We will willingly provide you the any documentation you need to support you claim with your travel insurance.

 

Cancellation by Us

 

The Farming Chefs reserves the right to cancel or re-schedule any retreat / holiday if the minimum number of participants for the event has not been met within 60 days of the date of arrival.  We will endeavour not to cancel a holiday unless absolutely necessary or events occur beyond our control but we do reserve the right to do so.

 

If a tutor is unable to attend due to unforeseen circumstances including, but not limited to, illness or accident we reserve the right to use another suitable tutor.

 

We strongly advise guests to buy refundable flight tickets.  In the (unlikely) event that we cancel a retreat / holiday, please note that no refunds will be made on your flights or any related fees in case of cancellation by us or by you.

 

Changes Made by Us

 

Occasionally, we have to make changes to some of the retreat / holiday details and we reserve the right to do so.  The terms at the time of booking apply.

 

Need help?

 

Contact us at [email protected] for questions related to refunds and returns.